If you rent a storage facility, what kinds of contractual rights and obligations do you have?

Renting a storage facility for your things involves signing a lease, just like renting an apartment. Leases are supposed to state what rights and obligations the owner of the facility and the renter have and what should happen if either of them doesn’t complete the obligations. Typical terms in this kind of lease include: the cost of rent and when it is due, a description of the space available in the rented storage unit, a list of any items that the owner won’t allow to be stored there (explosives, biological hazards, illegal goods, flammable materials…), an explanation of the security deposit, a disclaimer saying that the storage place is not liable for injuries to people who get hurt while storing or removing their things, and the inevitable declaration about what will happen if the rent is not paid.

A lease is a form of contract which means that it is a legally enforceable agreement. Because it is ordinarily fully written when it is presented to the person wanting to rent storage space, rather than being the type of contract that is written by both parties to the agreement who negotiate the terms before writing them down, the renter has very little room to bargain. It is as if the owner of the storage facility is saying, “You can rent a space if you agree to all of these terms.”

If you are not willing to agree to any particular terms that are written on his lease, you have to write that on the document to be signed. To convey definitely that you do not agree to terms, circle or mark out or underline or otherwise note any terms you cannot agree to and state in the margin near each of them that you do not agree to abide by that requirement. Simply telling the facility owner that you do not accept his terms will not protect your interests.  A judge is unlikely to believe that you truly did not agree with the written contract if you read it well enough to discuss unacceptable terms with the owner and then you signed it anyway, without changing the written terms. Remember, of course, that the facility owner does not have to agree to your changes any more than you have to agree to his terms. He has the space you need and he can leave it empty or rent it to someone else if you refuse to use it according to his terms.

Some states have statutes for the sole purpose of backing up self-storage leases. These statutes give the rules for evicting the possessions because there isn’t a human tenant or business to evict from the owner’s premises. One of the standard rules is that the owner of the possessions is supposed to be notified by mail, at the last known address, that the owner of the self-storage place is going to sell the possessions if the owner of those possessions does not pay the past-due rent.

For people without homes, this is a completely ineffective form of notice. In Delaware, the law requires that in addition to mailing that warning, the self-storage place must advertise the warning in the newspaper.[i]  This would not be a big expensive embarrassing ad in the social section; it would be a small cheap formulaic ad buried in the classified section. A person who had missed enough rental payments to be at risk of having his or her possessions sold would either have to read all of the legal notices in the classified ads every day or somehow know exactly when the storage facility happened to be advertising.

In Michigan, instead of requiring the newspaper ad, the law says that owners of self-storage places should mail the warning to the last known address of the possession owner and also, if the renter has provided adequate information, to another person who is likely to know how to locate that person.[ii]   Some of these laws may seem to be insensitive to the difficulties of people who are homeless, however, if renters have not paid their bill and have not appeared in person or otherwise made themselves available for communication, the law has to protect the other party to the contract who has held up his end of the bargain.

The Self Storage Association lobbies for legislative action on behalf of self storage facility owners. You, as a customer, might like to understand their positions on issues such as safety, cleanliness, online auctions, tenant insurance, and other issues in advance of communicating with a particular facility about any legal issue.  As a tenant, you might also seek information and possibly support from your state consumer protection office if you are having trouble dealing with a storage facility.

[i] 25 Delaware Code Section 49.

[ii] Michigan Code 570.523 Section 3(4).